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What is a Business Travel Agent and How Can They Help?

The demand for efficient travel solutions has never been higher. As companies expand their reach across borders, often juggling complex multi-destination trips and last-minute changes, the need for seamless and effective travel management becomes paramount. This is where a business travel agent comes into play.

A business travel agent is not just a facilitator of bookings but a strategic partner in managing corporate travel, ensuring that every trip is optimised for cost, convenience, and productivity. But what exactly does a business travel agent do, and how can they assist your business?

Understanding the role of a business travel agent

A business travel agent is a specialised professional who manages the intricacies of corporate travel. Unlike a traditional travel agent who might focus on leisure trips, a business travel agent is well-versed in the complexities of corporate itineraries. This means they’re adept at tasks like coordinating multi-city international journeys with tight connection times, understanding nuanced corporate fare rules, and managing group bookings for conferences.

Their expertise covers everything from booking flights, trains and accommodation to navigating the often-complicated visa processes and arranging ground transportation. Their primary goal is to ensure that business travellers reach their destinations with minimal hassle and remain safe during their trip — allowing them to focus on their work rather than the logistics of travel.

At ACE Travel Management ATG UK, our dedicated travel experts are available 24/7 to handle these complexities with a personalised, high-touch approach tailored to your business policies and preferences.

Tailored travel solutions

One of the key benefits of working with a business travel agent is the tailored solutions they provide. They take into account your company’s specific needs, including travel policies, budget constraints, and individual preferences.

This personalisation ensures that travel arrangements align with the broader goals of your organisation, for instance, prioritising direct flights for time-sensitive executive trips, even if slightly more expensive, while finding the most economical routes for routine staff travel, all while adhering to cost-saving and sustainable measures or ensuring that executives travel in comfort.

At ACE Travel Management ATG UK, we take this a step further through our proprietary TravelSpace platform, which integrates booking tools, traveller profiles, policy documents, and sustainability metrics into one seamless experience.

Expertise and industry knowledge

A significant advantage of employing a business travel agent is their deep industry knowledge. Business travel agents have access to the latest information on airlines, hotels, and travel trends, which they use to secure the best deals and ensure smooth travel experiences.

They are often privy to exclusive rates and offers that are not available to the general public, further optimising your travel budget. Moreover, their experience enables them to anticipate and mitigate potential issues, from flight cancellations to hotel overbookings, ensuring that your business trips proceed without disruption.

Imagine a scenario: a major conference is looming, and your preferred hotel is fully booked. A business travel agent, leveraging their network, might secure a block of rooms at a comparable nearby hotel at a negotiated rate, or even find availability at the original hotel through channels not open to the public, saving your team significant stress and time.

Thanks to our membership in the Advantage Travel Partnership, ACE Travel Management ATG UK has the buying power and airline relationships, enabling us to secure exclusive rates, upgrades, and perks other providers often cannot offer.

The benefits of using a business travel agent

Engaging a business travel agent offers a multitude of benefits, each contributing to the overall efficiency and effectiveness of your corporate travel programme.

Cost efficiency

One of the most compelling reasons to utilise a business travel agent is the potential for cost savings. With their extensive networks and insider knowledge, business travel agents can secure discounted rates for flights, hotels, and car rentals.

They are skilled at finding the most cost-effective options that do not compromise on quality, ensuring that your company receives the best value for money. While specific savings vary, many businesses report significant reductions in their overall travel spend, often ranging from 10-20% (according to various industry studies), simply by leveraging a business travel agent’s ability to access negotiated fares and preferred rates.

Additionally, they monitor travel expenses, helping to identify areas where costs can be reduced without affecting the traveller’s experience. Think of the savings accrued not just from a cheaper flight, but from avoiding last-minute premium prices because travel was booked optimally in advance, or by bundling services.

ACE Travel Management ATG UK enhances cost efficiency through predictive analytics and supplier benchmarking tools that identify leakage, maximise value, and help us negotiate smarter deals on your behalf.

Time savings

Managing corporate travel can be a time-consuming process, particularly for organisations with frequent travellers. A business travel agent alleviates this burden by handling all aspects of travel planning, from researching the best routes to making bookings and processing expense reports. Consider the hours an internal admin or the travellers themselves might spend trawling through multiple websites comparing options for a multi-leg trip versus a business travel agent, which can often present optimal choices within minutes.

This allows your employees to focus on their core responsibilities, increasing overall productivity within your organisation.

Enhanced traveller support

Business travel is often unpredictable, with changes to schedules and unexpected challenges being commonplace. A business travel agent provides 24/7 support to address any issues that arise during travel.

Whether it’s rebooking a flight due to a delay, finding alternative accommodation, or arranging emergency transportation, having a dedicated professional on hand offers peace of mind and ensures that disruptions are handled swiftly.

With ACE Travel Management ATG UK, every client has direct access to a team of advisors who know their travel preferences, policies, and profiles — ensuring personalised and proactive support at every step.

Policy compliance

For companies with established travel policies, ensuring compliance can be a challenge. Business travel agents help enforce these policies by booking within the guidelines and offering solutions that meet corporate standards. For example, they can configure booking tools to only show options that meet pre-defined criteria (e.g., specific airlines, hotel star ratings, or price caps for certain routes), flagging any exceptions for approval.

This not only maintains control over travel spending but also ensures that all travel arrangements are made in line with company preferences and requirements.

Risk management

In an era where travel risks have become more prominent, having a business travel agent who understands the complexities of risk management is invaluable. They keep track of global events that may affect travel and provide guidance on travel safety.

Should an emergency arise, they coordinate with travel insurers and other relevant parties to manage the situation, safeguarding the well-being of your employees. For instance, in the event of a natural disaster or sudden political instability in a region where an employee is travelling, a business travel agent can proactively track their location, provide timely alerts, and assist with emergency evacuation or rerouting if necessary.

The strategic value of a business travel agent

A business travel agent is far more than just a booking service. They are strategic partners who bring expertise, efficiency, and support to your corporate travel programme. By leveraging their services, companies can not only save time and money but also enhance the travel experience for their employees, ensuring that business trips are as productive and stress-free as possible.

At ACE Travel Management ATG UK, we do all of this and more, bringing together care, climate, and cost — the 3 Cs of our travel management philosophy — to deliver bespoke, sustainable, and ROI-focused travel programmes that evolve with your business.

Are you ready to optimise your corporate travel programme? Contact us today to discover how our business travel agents can streamline your travel management process and deliver results for your organisation.

Think You Know ACE Travel Management ATG UK? Think Again.

At ACE Travel Management ATG UK, we believe that managing business travel isn’t just about getting from A to B — it’s about understanding the people behind the travel, the goals driving every journey, and the importance of blending world-class technology with a human touch.

As a leading independent travel management company and the sole UK franchise of ATG Global Travel, we’ve built a reputation for service, care, and trust since our founding in 1992. Here are the top 10 things you need to know about us—and why businesses that travel, trust ACE Travel Management ATG UK.

1. Making business personal

We don’t believe in one-size-fits-all travel programmes. Every client relationship begins with a conversation, not a contract. We learn about your people, your travel culture, and your goals, so we can tailor your travel strategy with precision. From executive itineraries to group bookings and policy design, we treat every interaction as an opportunity to add value.

This personal approach means your travel programme reflects your business identity, not a generic template. We invest time in truly understanding how your company operates, what your travellers value, and what success looks like for you, so your travel policy becomes a genuine strategic tool.

2. Service that’s more than a promise

Service is not just a department at ACE Travel Management ATG UK, it’s at the heart of who we are. Our dedicated travel experts work as an extension of your team, available 24/7 with the insight and flexibility to make things happen. Whether it’s a last-minute itinerary change or support during a global disruption, we’re by your side when it matters most.

Behind every booking is a team of real people who care. We don’t outsource support, and we don’t rely solely on systems — our service is powered by human insight and accountability, ensuring that even the unexpected is handled with speed, empathy, and precision.

3. Answering the phone in three rings

This isn’t a gimmick — it’s a standard. When you call ACE Travel Management ATG UK, you speak to a real, experienced person who knows your account, understands your needs, and is ready to act. No waiting. No call queues. Just responsive, reliable service. It’s a small detail that says a lot about how we operate.

In a digital world, responsiveness matters more than ever. We’ve built our support model around immediacy and familiarity, because when time is tight and travellers need help, the last thing they want is to repeat their story to a stranger.

4. People, expertise, and process

Our people are our greatest asset. Every member of the ACE Travel Management ATG UK team is selected for their expertise, empathy, and drive to go the extra mile. But expertise alone isn’t enough — we back it up with clear processes that ensure consistency, compliance, and continual improvement. It’s how we deliver personal service at scale.

From travel consultants to implementation leads and account managers, we invest in ongoing training and development, ensuring that every member of the ACE Travel Management ATG UK team brings best-in-class thinking to every interaction. Our clients feel the difference.

5. Technology that works for you

The best technology doesn’t replace people—it empowers them. Our platform, TravelSpace, integrates over 30 global travel tools into one seamless environment. We make it easy for travellers to book within policy, while giving decision-makers access to the data and insights they need. From CO₂ tracking to supplier performance, we help you turn information into action.

Technology is only effective if it’s intuitive and aligned with your business goals. With TravelSpace, everything from risk management to cost control is streamlined, removing friction and freeing up your teams to focus on what matters.

6. Booking tools that fit your business

We support leading online booking tools like SAP Concur, Cytric, and Atriis, giving clients flexibility without compromising control. Whether you need a self-serve solution or a fully managed programme, we adapt our tech stack to work with your existing systems and processes, not the other way around.

Our strength lies in integration. We don’t push tools — we align with what works for you. Whether it’s adapting to internal workflows or automating approval paths, we make sure the tech fits your structure, not the other way round.

7. Data, management, and analytics

We turn data into direction. With our bespoke dashboards and reporting tools, you’ll gain full visibility over spend, traveller behaviour, and environmental impact. Our account managers work closely with you to interpret the numbers and recommend smart, strategic changes to improve your travel outcomes.

This is where insight becomes impact. We don’t just hand over reports — we analyse, advise, and act. Our clients use data not only to track performance but to influence smarter decision-making across procurement, finance, and sustainability.

8. Value for money – the ACE way

For us, value isn’t about booking the cheapest flight. It’s about making every pound count. We use predictive analytics, supplier benchmarking, and our Advantage Travel Partnership buying power to negotiate better deals, reduce leakage, and improve ROI. It’s what we call the ACE way — real savings, not just lower prices.

We believe in value you can prove. That’s why we continually track KPIs, savings performance, and policy adherence — so you can see the return on investment in real terms, not just estimates.

9. Account management done right

Every client has a dedicated account manager who doesn’t just monitor your programme — they elevate it. Our team takes a consultative approach, continuously refining strategy, recommending enhancements, and ensuring your business objectives are always reflected in your travel plan. It’s proactive, not reactive.

We don’t believe in ‘set and forget’. Our account managers are relationship-builders and problem-solvers who know how to unlock opportunities, mitigate risks, and keep your programme moving forward with confidence.

10. Implementation and onboarding

We know that a smooth onboarding experience sets the tone for long-term success. That’s why our implementation process is structured, transparent, and designed to minimise disruption. From data capture and training to stakeholder engagement and travel policy rollout, we manage every step with care and precision.

With clear timelines, dedicated project managers, and an emphasis on communication, we make implementation stress-free. We also use feedback loops throughout the onboarding process to ensure continuous improvement and early wins.

Going beyond

At ACE Travel Management ATG UK, quality isn’t optional — it’s certified. Our ISO9001 accreditation ensures that every part of our business is structured around quality assurance, continuous improvement, and client satisfaction.

We take feedback seriously. With client retention averaging over 12 years, our long-standing relationships speak volumes. We listen, we adapt, and we constantly evolve based on what our clients tell us.

And when it comes to consultancy, we’re not just here to take orders. We act as strategic partners, advising on sourcing strategies, policy design, and futureproofing your travel programme. Our role is to challenge, guide, and help you succeed.

Think You Know ACE Travel Management ATG UK?

Many people think they know what a travel management company does — but we’re here to change that. At ACE Travel Management ATG UK, we believe in doing things differently. With care, with purpose, and with your business at the centre of it all.

Because when travel is managed well, people are more productive, businesses are more efficient, and journeys become part of the bigger picture, not a distraction from it.

Let’s make business travel better. Together.

Get in touch with the team

Cork: Top Tips for Business Travellers

Business travel can be a balancing act — navigating meetings, managing logistics, and finding moments to unwind in an unfamiliar city.

If Cork is your next destination, you’ll find a city that blends a thriving business environment with a laid-back charm, making it one of Ireland’s most enjoyable locations for work trips. From efficient transport links to the best places for a working lunch, here’s everything you need to know to make your business trip to Cork both productive and enjoyable.

Getting around Cork efficiently

Cork is compact, which works in your favour when trying to get from meeting to meeting. The city centre is highly walkable, meaning you won’t always need to rely on transport. If you do, taxis are readily available, though it’s worth noting that ride-hailing apps are less dominant here than in other European cities. Booking a cab via a local service in advance is often the best approach.

For those needing to travel further afield, the Cork Area Commuter Rail provides quick access to business hubs outside the city, such as Little Island and Carrigtwohill. If you’re planning multiple journeys, a Leap Card will save you time and money across trains and buses.

Where to stay for maximum convenience

Selecting the right accommodation is key to a seamless business trip. If your meetings are primarily in the city centre, hotels such as The River Lee or The Metropole Hotel offer comfortable stays within walking distance of key commercial areas. For those attending events at Cork’s major business parks, such as Mahon Point, it may be more convenient to opt for hotels near the South Link Road for easy access.

Serviced apartments are also a practical option for longer stays, offering more space and home comforts while keeping you close to the city’s amenities. Many business travellers prefer this setup for the flexibility it provides.

Best spots for a working lunch or coffee meeting

Cork’s food scene is impressive, with no shortage of cafés and restaurants that cater to business travellers needing a comfortable setting for a quick meeting or a working lunch. For a relaxed yet professional atmosphere, The Farmgate Café in the English Market offers great local produce in an airy space that’s perfect for a casual business discussion.

If you’re after a high-end dining experience to impress a client, Greenes Restaurant provides a refined setting with an excellent menu. For coffee meetings, Alchemy Coffee serves expertly brewed coffee in a quiet space ideal for a brief catch-up.

Maximising productivity between meetings

Business travel isn’t just about meetings; it’s also about making the most of the time in between. If you need a quiet space to catch up on work, Republic of Work is Cork’s leading coworking hub, offering comfortable workspaces, high-speed internet, and even meeting rooms should you need a professional setting for a private discussion.

For those who prefer to work from a hotel lounge, The Montenotte Hotel provides a sophisticated space with plenty of natural light, perfect for catching up on emails before your next engagement.

Unwinding after the workday

Once meetings are wrapped up, Cork has plenty to offer those looking to unwind. If you enjoy a scenic walk, a stroll along the River Lee or through Fitzgerald’s Park is a great way to clear your head. For those interested in history, the Cork City Gaol offers an intriguing glimpse into the city’s past.

If networking over drinks is on the agenda, venues like Cask or Arthur Mayne’s provide a relaxed setting with excellent wine and cocktails. Alternatively, if you’d rather enjoy a quieter evening, The Everyman Theatre offers live performances ranging from contemporary plays to traditional Irish storytelling.

Enjoy your trip!

A business trip to Cork doesn’t have to be all work and no enjoyment. By choosing the right accommodation, planning your transport efficiently, and making time to experience a little of what the city has to offer, you can turn a standard work trip into a well-rounded experience.

Whether it’s finding the perfect spot for a business lunch or taking in the city’s unique character after hours, Cork makes it easy to blend work with a touch of exploration.If you would like any more advice about business travel in Cork, get in touch with the team today and we’d be happy to help.

Boston: Top Tips for Business Travellers

As a global hub for finance, technology, and education, Boston attracts professionals from across the world.

If your next business trip takes you to the Massachusetts capital, knowing how to navigate the city efficiently can make all the difference. Here’s how to approach Boston with confidence, from transport insights to professional networking opportunities.

Mastering Boston’s transport system

First impressions of Boston’s streets often involve words like ‘compact’ and ‘congested.’ Driving is best avoided unless absolutely necessary—navigating the one-way systems and limited parking can turn a simple journey into a logistical headache.

Instead, embrace the Massachusetts Bay Transportation Authority (MBTA), or ‘the T’ as locals call it. This subway system is the oldest in the US and remains one of the most efficient ways to get around. Purchase a CharlieCard for seamless access across trains and buses, saving both time and money. If your meetings are within central Boston, walking is often the best mode of transport—many districts are surprisingly close together.

For those needing quick access to meetings, rideshare services and taxis are widely available, but they come at a premium during rush hours. Plan accordingly to avoid unnecessary delays.

Choosing the right accommodation

Where you stay in Boston can influence your productivity and ease of movement. The Financial District offers proximity to key business hubs, while Back Bay provides a mix of upscale hotels and cultural attractions. If you prefer a quieter setting, Cambridge—home to MIT and Harvard—offers excellent conference facilities and a short commute into the city.

When booking, check for business-friendly amenities such as high-speed Wi-Fi, co-working spaces, and 24-hour concierge services. Many hotels cater specifically to business travellers, providing meeting rooms and easy access to transport links.

Dining with purpose

Business lunches and networking dinners are common in Boston, and selecting the right venue can set the tone for professional discussions. The Seaport District is a prime location for waterfront dining with a corporate touch, while the North End offers a selection of traditional Italian restaurants ideal for fostering connections in a more relaxed setting.

For early morning meetings, Boston’s café culture presents excellent options. Tatte Bakery & Café or Thinking Cup provide quiet corners for a professional start to the day, complete with strong coffee and locally made pastries.

Making time for strategic networking

Beyond scheduled meetings, Boston presents numerous opportunities for professional networking. The city hosts year-round industry conferences, many taking place at the Boston Convention & Exhibition Center or Hynes Convention Center. Check ahead for events aligned with your sector and plan accordingly.

For those looking to expand connections informally, networking breakfasts and after-work socials are common. Venues such as The Liberty Hotel or Yvonne’s provide stylish backdrops for casual business discussions.

Staying productive on the go

Maintaining productivity while travelling requires strategic planning. Co-working spaces such as Workbar or CIC Boston offer day passes, allowing access to quiet workspaces between meetings. Public libraries, particularly the Boston Public Library in Copley Square, also provide excellent remote working environments with free Wi-Fi and comfortable seating.

Time zone adjustments can impact performance, so schedule meetings wisely, particularly if travelling from outside North America. Utilise downtime efficiently—whether catching up on emails during a ride on the T or scheduling calls during quiet morning hours.

Making the most of your free time

Even the busiest schedule should allow for a glimpse into Boston’s cultural offerings. If time permits, a walk along the Freedom Trail provides insight into the city’s rich history, while the Boston Common offers a brief but refreshing escape from urban bustle.

For those interested in the arts, the Museum of Fine Arts or a performance at the Boston Symphony Orchestra can round off a productive day with cultural enrichment. A well-balanced trip ensures professional goals are met while also experiencing the city’s unique atmosphere.

Enjoy the trip!

Approaching Boston with a well-structured plan ensures efficiency without sacrificing the opportunity to engage with the city’s distinctive character. With strategic transport choices, carefully selected accommodation, and a keen awareness of business etiquette, you can navigate Boston seamlessly, making every moment count. Whether your focus is meetings, networking, or gaining new industry insights, Boston is a city that rewards preparation and professionalism.If you would like any more advice about business travel in Boston, get in touch with the team today and we’d be happy to help.

Zurich: Top Tips for Business Travellers

Switzerland’s financial capital, Zurich, is more than just a hub for banking and business. Beneath its polished exterior lies a city that balances corporate efficiency with a strong cultural pulse, offering business travellers a seamless blend of productivity and leisure.

Whether you’re in Zurich for a conference, a client meeting, or an extended work trip, knowing how to navigate the city effectively can make all the difference. Here’s what you need to know to maximise your time in Zurich.

Getting around: efficient, reliable, and on time

Zurich’s public transport system is a model of Swiss precision. The city’s trams, buses, and trains are impeccably punctual, and a single ticket grants access to all three. Purchasing a Zürich Card provides unlimited travel across the city, including the trip from the airport, making it a worthwhile investment if you’re staying for more than a day.

For meetings that require a touch of discretion or flexibility, taxis and ride-hailing apps like Uber are available, though they come at a premium. If you prefer to drive, be aware that parking in Zurich is notoriously scarce and expensive — better to rely on the efficiency of public transport whenever possible.

Where to stay: business-friendly districts

Choosing the right location for your stay can streamline your trip and cut down on unnecessary travel time. The City Centre (Altstadt) is ideal for those wanting to be close to major business districts while also enjoying Zurich’s historic charm. For a more modern setting, Zurich West offers contemporary hotels near creative industries, tech hubs, and international headquarters.

If your business meetings take you beyond the city limits, staying near Zurich’s Main Train Station (Hauptbahnhof) provides excellent connections to the wider region. Many high-end business hotels in the area offer conference facilities, workspaces, and amenities tailored to professionals on the go.

Best spots for a working lunch or coffee meeting

Zurich is home to an impressive culinary scene that caters well to business travellers. For a formal setting, Kronenhalle is a historic institution where deals have been made over classic Swiss cuisine for decades. If a more contemporary approach is required, Maison Manesse offers Michelin-starred dining in a relaxed yet refined atmosphere.

For a more casual but still polished setting, Hiltl — the world’s oldest vegetarian restaurant — offers a vibrant setting for working lunches. If you’re looking for something near financial headquarters, Restaurant Zunfthaus zur Meisen provides an elegant venue with impeccable service, ideal for client meetings.

Making the most of business facilities

Many hotels in Zurich cater specifically to business travellers, offering co-working spaces, private meeting rooms, and high-speed Wi-Fi. However, if you need a change of scenery, Impact Hub Zurich provides an inspiring workspace with excellent networking opportunities. For a more exclusive setting, The Circle at Zurich Airport offers premium business lounges and state-of-the-art meeting spaces, perfect for those with tight schedules.

Exploring Zurich between meetings

If your schedule allows, take advantage of Zurich’s world-class cultural scene. The Kunsthaus Zurich is a must for art lovers, while a stroll along the Bahnhofstrasse offers luxury shopping and high-end boutiques. If you need a moment to reset, Lake Zurich provides a peaceful setting for a short walk, offering stunning views and a break from the corporate world.

For those who want to venture further, a short train ride takes you to Uetliberg, Zurich’s local mountain, where you can soak in panoramic views of the city and the Alps. Even a brief visit can provide the perfect mental refresh before your next meeting.

Staying connected and productive

Switzerland’s reputation for efficiency extends to its digital infrastructure. Wi-Fi is widely available in hotels, cafes, and business centres, while mobile networks are fast and reliable. If you require constant connectivity, purchasing a Swiss SIM card or an eSIM is a hassle-free way to ensure uninterrupted service.

For professionals needing secure and high-speed connections, Zurich’s many co-working spaces provide a great alternative to hotel business lounges, offering reliable work environments and networking opportunities.

Enjoy your trip!

Zurich’s blend of efficiency, elegance, and business-friendly amenities makes it a standout destination for corporate travellers. By planning ahead — choosing the right transport, accommodation, and meeting spots — you can ensure a seamless and productive trip. And with a little time set aside to experience the city’s cultural and culinary offerings, your visit can be as enjoyable as it is professional.If you would like any more advice about business travel in Zurich, get in touch with the team today and we’d be happy to help.

Do’s and Don’ts for Business Travellers at London Heathrow Airport

London Heathrow Airport is one of the busiest international gateways in the world. Because of this, it’s also a hub for business travellers — navigating their way through meetings, long-haul flights and tight schedules.

For those who pass through its terminals regularly, a strategic approach can make all the difference in streamlining the journey. Whether you’re catching an early morning flight to New York or arriving from Singapore for a conference, knowing what to do — and what to avoid — will make your next journey smooth and stress-free.

Do: plan your journey to the airport wisely

Heathrow’s sheer size and passenger volume mean that leaving your arrival to chance is not an option. Checking real-time traffic updates or opting for the Heathrow Express, which gets you from London Paddington to the airport in just 15 minutes, can help avoid unnecessary delays.

If you’re driving, pre-booking parking will save both time and money, while those using ride-hailing services should account for potential congestion, particularly during peak hours.

Don’t: underestimate security wait times

Even the most seasoned traveller can be caught out by security queues. Heathrow’s terminals are well-equipped, but during peak travel periods, wait times can vary significantly.

Arriving early — especially if travelling with cabin baggage that requires extra screening — ensures you don’t find yourself dashing through the terminal at the last minute. Keeping liquids within the 100ml limit, ensuring laptops are easily accessible, and wearing shoes that won’t slow you down in security lanes will all help keep the process efficient.

Do: make use of Heathrow’s business lounges

For those who prefer to work in a quiet space before take-off, Heathrow’s business lounges offer a welcome retreat. Each terminal has a variety of options, from airline-operated lounges to independent alternatives like Plaza Premium and No1 Lounge. Many provide high-speed Wi-Fi, private workspaces, and refreshments — ideal for last-minute emails or simply recharging before a long flight. If your airline doesn’t grant lounge access, a day pass can be well worth the investment.

Don’t: forget to check terminal and airline details in advance

With four active terminals — each catering to different airlines — it’s essential to double-check where you’re flying from. Heathrow Terminal 5 is dedicated to British Airways and Iberia, while Terminals 2, 3, and 4 serve a mix of carriers.

Assuming you know your terminal without confirming can lead to unnecessary delays, especially if your airline has changed its operating base.

Do: take advantage of Heathrow’s fast-track services

Business travellers with limited time can benefit from Heathrow’s Fast Track security and immigration services. Available in certain terminals, this option allows eligible passengers to bypass standard queues, making it easier to move through the airport swiftly.

Checking eligibility in advance, whether through airline status, ticket class, or purchasing access separately, can make a noticeable difference to your journey.

Don’t: ignore smart dining and shopping options

While airport food may not always have the best reputation, Heathrow bucks the trend with a selection of excellent dining options. From quick, healthy meals at Pret A Manger to fine dining at The Perfectionists’ Café in Terminal 2, knowing where to find quality food can be a lifesaver when time is limited.

For those needing last-minute essentials, the airport’s shopping options include everything from high-end brands to practical travel accessories — though browsing luxury boutiques may not be the best use of time if you’re on a tight schedule.

Do: stay connected with Heathrow’s digital tools

Navigating Heathrow efficiently is easier with the airport’s digital tools. The official Heathrow app provides real-time flight updates, security wait times, and even gate alerts — useful for those who want to avoid checking the boards repeatedly. Heathrow’s free Wi-Fi also ensures that business travellers can stay connected without relying on mobile data.

Don’t: rely solely on taxis for airport transfers

While taxis are a convenient option, they are not always the most time-efficient or cost-effective way to travel to and from Heathrow. The Heathrow Express remains the fastest route to central London, while the Elizabeth Line provides an alternative for those looking for a more budget-friendly connection.

Ride-hailing apps like Uber or Bolt can be useful, but availability and surge pricing can be unpredictable.

Do: consider booking an airport hotel for early flights

For business travellers with early departures or late arrivals, staying overnight in one of Heathrow’s airport hotels can be a smart move. With options ranging from budget stays to luxury accommodations within walking distance of the terminals, an overnight stay eliminates the stress of morning traffic and last-minute rushes. Many hotels also offer day-use rooms, ideal for those with long layovers in need of rest.

Don’t: neglect travel insurance and flight disruptions

Flight delays and cancellations are an unfortunate reality of travel. Having comprehensive travel insurance ensures protection against unexpected disruptions, particularly if connecting flights or important meetings are at stake. Heathrow’s rebooking desks and airline customer service counters can assist with changes, but having a backup plan in place is always advisable.

Enjoy your flight!

Mastering Heathrow as a business traveller is all about preparation and efficiency. A little forward planning goes a long way in ensuring a stress-free journey, allowing you to focus on what really matters — your business commitments.

If you would like any more advice about getting through airports as a business traveller, get in touch with the team today and we’d be happy to help.

Johannesburg: Top Tips for Business Travellers

Johannesburg, South Africa’s economic powerhouse, is a key destination for business travellers from around the world. Whether you’re attending meetings, networking, or exploring investment opportunities, navigating this dynamic city efficiently is essential.

From transport options to safety considerations, here are the top tips for business travellers heading to Johannesburg.

Getting to and from Johannesburg

Airport transfers and transport options

Johannesburg’s OR Tambo International Airport is the primary entry point for international business travellers. To ensure a smooth arrival and departure, it is advisable to pre-arrange transport. While ride-hailing services like Uber and Bolt operate in the city, booking a reputable airport transfer or using your hotel’s shuttle service is often the safest option.

Managing traffic and travel times

Traffic in Johannesburg can be unpredictable, especially during peak hours between 7-9 am and 4-6 pm. Allowing extra time for travel can help avoid delays. Some services also offer fast-track immigration options, which can help expedite the arrival and departure process at the airport.

Choosing the right accommodation

Best areas to stay

For business travellers, location is key. Sandton is the financial hub of Johannesburg, home to major corporations, banks, and conference centres. This area offers a range of luxury hotels with business facilities, making it a convenient choice. Rosebank is another excellent option, offering a quieter environment with great hotels, restaurants, and access to the Gautrain. Melrose Arch is a secure and stylish mixed-use development with high-end accommodation, dining, and retail spaces in a pedestrian-friendly setting.

Business-friendly facilities

Choosing a hotel with reliable business services, meeting rooms, and high-speed internet can make a significant difference in ensuring a productive stay. Many hotels also provide executive lounges and concierge services tailored to corporate guests.

Staying connected

Mobile data and internet access

Reliable connectivity is essential for business travellers. Getting a local SIM card from providers like Vodacom, MTN, or Telkom ensures access to affordable data packages and reliable communication. These SIM cards are available at the airport and major retail outlets.

Dealing with power outages

Many hotels and business centres provide high-speed internet, but using a VPN when accessing sensitive company data is advisable for added security. Johannesburg occasionally experiences load shedding, or scheduled power cuts, so carrying a power bank can help keep devices charged and business activities uninterrupted.

Safety tips for business travellers

Transport safety

Johannesburg is a vibrant city, but like any major urban area, it has safety concerns. Using registered transport services is recommended, as hailing taxis on the street can be risky. Ride-hailing apps or pre-booked car services are safer options.

Personal security

Being cautious at night is important, and it is best to stick to well-lit, busy areas while avoiding walking alone after dark. Keeping valuables secure is another key consideration. Laptops, passports, and other valuable items should be stored in a hotel safe when not in use. Staying informed about local news and updates can help identify areas to avoid, particularly in case of protests or heightened security risks.

Making the most of your trip

Cultural and historical experiences

While business may be the main focus, Johannesburg offers plenty of cultural and leisure experiences worth exploring. Nelson Mandela Square, located in the heart of Sandton, is an excellent place for dining and shopping. The Apartheid Museum provides valuable insight into South Africa’s history and the journey towards democracy. Taking a guided Soweto tour offers an opportunity to learn about one of Johannesburg’s most famous townships and its historical significance.

Local cuisine

Sampling local cuisine is also a must, with dishes like biltong, a dried cured meat, and bobotie, a spiced baked mince dish, being popular choices at reputable restaurants. Johannesburg’s fine dining and casual eateries offer a range of options to suit different tastes and schedules.

Take care and enjoy Jo’burg

Johannesburg is a dynamic destination for business travellers, offering excellent infrastructure, world-class accommodations, and vibrant networking opportunities. By planning ahead, prioritising safety, and making the most of the city’s amenities, business travellers can ensure a productive and enjoyable trip. Whether closing deals or exploring South African culture, Johannesburg has much to offer the corporate traveller.

If you want to take the stress out of your trip to Johannesburg, let ACE Travel take care of the details for you. Get in touch with our friendly travel team today.

Copenhagen: Top Tips for Business Travellers

Copenhagen stands out as one of Europe’s most gorgeous and welcoming cities for business professionals. With a thriving economy, a rich cultural heritage, and a reputation for sustainability, Denmark’s capital is the perfect destination for work and leisure.

Whether you’re attending a conference, meeting with clients, or simply passing through, here are some top tips to ensure your business trip to Copenhagen is as smooth as possible.

Choosing the right accommodation

When travelling for business, location is key. Copenhagen offers a wide range of hotels catering to professionals, particularly in the central Vesterbro and Indre By districts, which offer easy access to key business venues and transport connections. If you’re attending an event at Bella Center, look for accommodation in nearby areas like Amager.

Many of Copenhagen’s hotels provide business-friendly amenities, including high-speed internet, meeting rooms, and concierge services to meet your professional needs.

Navigating the city

Copenhagen has an efficient and well-connected transport system, making it easy to navigate for business travellers. The metro is a quick and reliable option, with several lines connecting key business districts and the airport.

For a more relaxed option, cycling is a popular and environmentally friendly way to get around, and many hotels provide bikes for guests. If you need to travel between meetings, taxis and ride-hailing services such as Bolt are readily available.

Dining and networking spots

Copenhagen boasts a fantastic food scene that offers plenty of options for business meetings. For a formal yet stylish setting, head to the Nyhavn district, where you’ll find upscale restaurants offering impressive views and excellent service.

If you’re after a more casual atmosphere, the trendy Meatpacking District (Kødbyen) is home to a variety of modern eateries that are perfect for networking. For a quick, business-friendly lunch, explore Copenhagen’s many ‘smørrebrød’ spots, where you can enjoy traditional Danish open sandwiches in a relaxed setting.

Making time for culture

While business is the focus of your trip, don’t miss the chance to explore Copenhagen’s cultural gems. After all, who knows when you’ll next visit Copenhagen?

If time allows, visit the iconic Tivoli Gardens for a brief respite or enjoy the serene beauty of Nyhavn’s colourful buildings. Art enthusiasts will appreciate the Louisiana Museum of Modern Art just outside the city. For a calming end to your day, consider a stroll along the canal in Christianshavn or a visit to one of the city’s many parks to unwind after a busy workday.

Business etiquette in Copenhagen

Understanding local business culture can help you build strong relationships while in Copenhagen. Punctuality is highly valued, and meetings typically begin with light conversation before diving into business.

A handshake is the customary greeting, and business attire tends to be smart-casual, with professionals favouring a relaxed yet professional style. Business dinners often involve several courses, and it’s common for the conversation to be engaging and focused on establishing rapport rather than immediate decision-making.

Staying connected and productive

Copenhagen is a hub of innovation and productivity, offering ample co-working spaces and business lounges. Whether you’re catching up on emails or collaborating with colleagues, venues like Republikken and Dandy CoWork provide flexible workspaces with high-speed internet. Many cafés also offer free Wi-Fi, but for security, always use a VPN when handling sensitive data.

Wrapping up in Copenhagen: where business meets Danish charm

Copenhagen is a perfect mix of business and leisure, offering a productive atmosphere alongside a rich cultural experience. By choosing the right accommodation, navigating the transport system efficiently, and embracing the local culture, your business trip to Copenhagen can be both productive and enjoyable. With thoughtful planning, your time in the Danish capital will leave you inspired and ready to take on your next professional challenge.

As an experienced corporate travel management agency, we’ve organised a few business trips to Copenhagen in our time. Find out how we can help you get the best out of your business trip to Copenhagen by getting in touch today.

Dubai: Top Tips for Business Travellers

Dubai has long been a global hub for business for decades now, with its strategic location, world-class infrastructure, and thriving economy attracting professionals from across the globe.

Whether you’re attending a conference, meeting clients, or exploring new business opportunities, navigating the city efficiently can enhance your experience. Here are some top tips to help business travellers make the most of their trip to Dubai.

Plan your trip with business in mind

Dubai operates on Gulf Standard Time (GMT+4), so be sure to factor in the time difference when scheduling meetings. The working week runs from Monday to Friday, with many businesses observing shorter hours on Fridays. If you’re dealing with government offices or local companies, check their working hours in advance to avoid scheduling conflicts.

It’s also wise to book flights and accommodation well in advance, especially during major business events such as GITEX, Expo City Dubai conferences, or the Arabian Travel Market. Staying in a business-friendly hotel in key areas such as Downtown Dubai, DIFC (Dubai International Financial Centre), or along Sheikh Zayed Road can save you time commuting between meetings.

Getting around efficiently

Dubai’s public transport system is well-developed, but business travellers often prefer taxis or ride-hailing services such as Uber and Careem for convenience. The Dubai Metro is a reliable option if your meetings are near a station, particularly in business districts like DIFC and Dubai Marina.

If you plan to rent a car, be aware that driving in Dubai can be fast-paced, and parking can be challenging in busy areas. Many business hotels offer chauffeur services, which can be a stress-free alternative.

Dress and conduct yourself professionally

Dubai has a professional yet modest dress code, particularly in corporate settings. While business attire is expected in meetings, it’s advisable to dress conservatively, especially if visiting government offices or more traditional settings. Men should opt for a suit or smart business casual, while women should wear professional attire that covers the shoulders and knees.

Business etiquette in Dubai places a strong emphasis on respect. A handshake is the standard greeting, but be mindful that some Emirati women may prefer not to shake hands with men. When exchanging business cards, use your right hand and take a moment to acknowledge the details before putting it away.

Stay connected and productive

Dubai is well-equipped for business travellers, with high-speed internet widely available in hotels, business centres, and cafes. Many co-working spaces, such as WeWork and The Bureau, offer flexible workspaces if you need a quiet place to work between meetings.

If you require a local SIM card, providers such as Etisalat and Du have convenient packages for visitors, available at the airport and malls. Many hotels also offer business lounges with meeting rooms and printing facilities, which can be useful for last-minute preparations.

Respect local laws and culture

Dubai is a cosmopolitan city, but it follows UAE laws and cultural norms. Public displays of affection, offensive language, and disrespectful behaviour can lead to fines or legal trouble. It’s also important to be mindful of the country’s strict policies on alcohol — while many hotels and licensed venues serve alcohol, drinking in public or being intoxicated in public places is not tolerated. While not every single transgression of Dubai’s laws and norms will result in fines or legal troubles, it is best to assume that they will. Err on the side of caution.

When discussing business, avoid sensitive topics such as politics and religion, and always show respect towards local customs. It’s also important to keep in mind just how cosmopolitan Dubai truly is, so much so that you’ll likely never meet an Emirati during your trip and work exclusively with business people from around the world who have settled in Dubai. Business relationships in Dubai often thrive on trust and personal connections, so investing time in building rapport can go a long way.

Unwinding after work

While business may be your primary reason for visiting, Dubai offers excellent opportunities for relaxation and networking outside of work hours. Many professionals enjoy unwinding at high-end restaurants, rooftop lounges, or exclusive beach clubs.

For a more cultural experience, visit attractions such as the Dubai Opera, Al Fahidi Historical District, or take a sunset dhow cruise along Dubai Creek. If you have extra time, a desert safari or a round of golf at one of Dubai’s world-class courses can be a great way to unwind while networking with colleagues or clients.

Managing expenses and payments

Dubai is largely cashless, with most businesses accepting credit and debit cards. However, carrying some cash (in UAE Dirhams) is useful for taxis, small purchases, or traditional markets (souks). Keep track of your receipts for expense reporting, and check if your company offers a corporate travel card to streamline payments.

VAT in Dubai is set at 5%, and many business travellers can claim VAT refunds on eligible expenses when departing from Dubai International Airport. Make sure to retain receipts and check the official process to take advantage of this benefit.

Enjoy Dubai’s dynamism

Dubai is a dynamic city that seamlessly blends business and leisure, making it an ideal destination for corporate travellers. By planning ahead, understanding local customs, and making use of the city’s excellent infrastructure, you can ensure a smooth and productive business trip.

And, while work may be your main focus, don’t miss the opportunity to experience Dubai’s unique blend of modern luxury and rich cultural heritage.

Contact the team today for more information and advice on business travel to Dubai.

Edinburgh: Top Tips for Business Travellers

From climbing Arthur’s seat to exploring the gorgeous cobblestone streets — Edinburgh is a great place to visit, for leisure or work. Whether attending a conference, meeting with clients, or working remotely between engagements, navigating Scotland’s capital efficiently will make all the difference.

From transport options to workspace recommendations, here’s what you need to know before your next business trip.

Arriving and getting around

Touching down at Edinburgh Airport places you just eight miles from the city centre. The most efficient route into town is the Edinburgh Trams, which run every seven minutes and deliver you to Princes Street in under half an hour. If you’re on a tight schedule, taxis and ride-hailing services are readily available, though traffic during peak hours can be unpredictable.

Once in the city, walking is often the quickest way to get between central locations. Edinburgh’s compact layout makes it highly pedestrian-friendly, but be prepared for hills — comfortable shoes will serve you well. For longer distances, the Lothian Buses network is reliable and inexpensive, offering contactless payment for convenience.

Choosing the right accommodation

Business travellers have no shortage of options in Edinburgh, but location is key. If meetings are scattered across the city, staying near Haymarket ensures easy access to transport links. For those with engagements in the Old or New Town, a hotel around George Street or St Andrew Square places you within walking distance of key business districts.

In terms of hotels, there are some really great options to choose from such as the InterContinental Edinburgh, The George and Waldorf Astoria Edinburgh. Plus, The Caledonian offers upscale stays with meeting facilities if that’s what you’re looking for. If you prefer a more flexible arrangement, serviced apartments like Cheval, The Edinburgh Grand offers a home-from-home environment with space to work.

Finding the best workspaces

Whether you need a quiet place to prepare for a meeting or a comfortable setting for remote work, Edinburgh has plenty of well-equipped spaces.

Codebase – a hub for tech professionals with hot-desking options and a collaborative atmosphere.
The Melting Pot – a well-located coworking space near Waverley Station, ideal for focused work.
Brew & Brownie – a café that blends excellent coffee with a relaxed working environment, suited for short bursts of productivity.

If your schedule involves back-to-back calls, consider booking a private meeting space at The Edinburgh Grand or the EICC, both of which cater to business travellers needing professional surroundings.

Managing your time in a city of distractions

Edinburgh’s charm is undeniable, but its appeal can also be a distraction when work needs to take priority. Structuring your day around quieter hours is a smart move — mornings tend to be less crowded, making them ideal for focused tasks.

Business lunches or dinners are best scheduled away from tourist hotspots, where service can be slower. The Dome and Dishoom offer excellent menus in a professional setting, while Howies Waterloo Place provides a quieter atmosphere for discussions over a meal.

Staying connected and productive

Wi-Fi is widely available in Edinburgh, with most hotels, cafés, and coworking spaces offering fast connections. If you’re working from multiple locations throughout the day, a mobile Wi-Fi device or a local SIM with a data plan ensures seamless connectivity.

Power outlets aren’t always in abundance in historic buildings, so keeping a portable charger on hand is a simple yet effective way to avoid productivity hiccups.

Making the most of your downtime

Even the busiest itinerary should allow for some exploration. If you find yourself with a spare hour, a walk up Calton Hill provides panoramic views of the city and a well-earned moment of clarity. If time permits, a short visit to The Scottish National Gallery or a quiet whisky at The Scotch Whisky Experience can be a rewarding way to unwind.

For evening networking or unwinding with colleagues, The Devil’s Advocate and Panda & Sons offer sophisticated yet relaxed settings.

Planning ahead for a smoother trip

A well-prepared business traveller is an efficient one. Checking the local event calendar before your visit can help you avoid major festivals that could impact hotel availability and transport. If visiting in August, for example, The Edinburgh Festival Fringe transforms the city, creating an entirely different dynamic.

Enjoy your trip!

With the right approach, a business trip to Edinburgh can be as seamless as it is productive. By planning ahead and choosing locations strategically, you’ll be well-positioned to make the most of your time in Scotland’s capital.

If you would like any more advice about business travel in Edinburgh, get in touch with the team today and we’d be happy to help.